Support
MelodyKit is an AI music studio that turns a few words into songs, voiceovers and sound effects. If you run into a problem or have a request, reach us below.
Frequently asked questions
How do I cancel my subscription?
On iOS go to Settings > [your name] > Subscriptions, on Android go to Google Play > Subscriptions. Cancellation takes effect at the end of the period.
How do I delete my account?
In the app go to Settings > Account > Delete My Account. Without the app, you can request deletion at melodykit.motivexintelligence.com/delete-account.
My subscription is not restored.
Use Restore Purchases on the purchase screen. If the issue continues, write to us.
The credits I bought have not arrived.
If the purchase went through, the app says your credits are on the way and they land shortly. If they do not, use Restore Purchases on the purchase screen; if they are still missing, write to us with the store receipt.
I watched the rewarded ad but got no credits.
Credits are granted only when the video is watched to the end; an ad closed halfway does not count. If you have hit the daily earning cap, no new credits are added either and your quota resets the next day.
I am not receiving notifications.
Check that notification permission for MelodyKit is enabled in device settings. Because notifications are scheduled on the device, the app has to have been opened at least once.
I found a bug, how do I report it?
Email info@motivexintelligence.com with your device model and app version and we will get back to you soon.
Delete account
You can delete your account in the app via Settings > Account > Delete My Account. If you cannot reach the app, request deletion via the web.
Account deletion request